Design Thinking for People Experience
Impact audience: Employees I Students I Customers I Leaders
Human Centred Solutions that reshape the impact of Work
WHY THIS WORKSHOP?
Organisations today must go beyond engagement surveys and leadership buzzwords to truly understand and solve the real pain points in people experience. Enter Design Thinking — a powerful, structured, and creative method for teams and leaders to empathise, co-create, and innovate with and for the people they serve.
This is not just a workshop. It’s a mindset shift.
WHAT YOU’LL LEARN
- Adopt a human- centred mindset that puts prioritises people to see business results
- Apply the 6-step Design Thinking process: Define, Empathise, Synthesise, Ideate, Prototype, Iterate
- Map people journeys and personas with empathy
- Use AI to gather insight and test solutions faster
- Solve complex “known unknown” and “unknown unknown” EX challenges
- Turn insights into prototypes and real-world experiments
- Create low-cost, high-impact people innovations with measurable ROI
- The role of communication and change management in successful EX
WHO SHOULD ATTEND?
- HR Leaders and Business Partners
- Policy developers/System Implementers
- Education specialists
- People Experience and Culture Teams
- Instructional Designers/ Learning & Development Specialists
- Innovation and Transformation Units
- Change Managers and Agile Coaches
- CPOs & Heads of Talent looking for a competitive edge on workforce practices
WHAT YOU WALK AWAY WITH
A full Design Thinking toolkit use can use for all people projects
Your own real-world case challenge mapped and tackled
Templates: Empathy Maps, Journey Maps, Persona Sheets, Implementation Plans
AI prompt starter kit for Design Thinking with People at the forefront
Certificate of Completion
And most importantly — new ideas, clarity, and energy!
INVESTMENT
Includes pre-session scoping and post-course check-in session for increased integration and adoption.
Full-day workshop with minimum 4 people.
R45 000.00 (ex VAT)
- Delivery: Online or in-person
- Workshop content, toolkits and templates included
- Travel, refreshments and venue excluded
- 10 working days lead time
CREATE YOUR EDGE WITH DESIGN THINKING
Available online or in-person. Cape Town based, serving globally.